Information you provide directly
This may include account details, profile information, support messages, feedback, billing contact details, and any content you choose to submit through the HeyKira mobile app or web interface.
01
Scope
This Privacy Policy applies to the personal information processed by HeyKira in connection with our iOS and Android applications, browser-based web services, communications, and related support services.
The policy does not automatically apply to third-party websites, payment providers, mobile platforms, or external services that may be linked from HeyKira. Those services operate under their own terms and privacy practices.
02
Information We Collect
Conversation and interaction data
When you use chat, voice, or interactive features, HeyKira may process prompts, responses, usage events, and service metadata needed to deliver the experience across phone and web sessions.
Device and technical data
We may collect IP address, device identifiers, operating system details, app version, language preferences, crash data, browser details, and diagnostics to maintain reliability and security.
Payment and subscription data
If you purchase paid features, transaction records may be processed by app stores or payment processors. HeyKira does not need to store your full bank card number to operate.
03
How We Use Information
Service delivery
- To create and manage accounts.
- To provide chat, voice, and related product features on mobile and web.
- To process payments, subscriptions, and support requests.
Operations and safety
- To monitor performance, debug failures, and prevent abuse.
- To enforce our terms, investigate misuse, and protect users.
- To comply with legal obligations and valid government requests.
Product improvement
- To understand feature usage and improve usability.
- To measure engagement, retention, and service quality.
- To develop, test, and refine future features.
05
Retention and Security
How long we keep data
We retain personal information only for as long as reasonably necessary to provide the service, comply with law, resolve disputes, and enforce our agreements.
How we protect it
We use administrative, technical, and organizational measures designed to reduce unauthorized access, loss, misuse, or alteration of personal information.
What to understand
No system can guarantee absolute security. You should also protect your own credentials, devices, and access methods when using HeyKira.
06
Your Rights and Choices
Access and correction
You may request access to certain personal information we hold about you and ask us to correct inaccurate or incomplete data.
Deletion
You may request deletion of your account or personal information, subject to legal, contractual, and operational retention requirements.
Permissions and marketing
You can manage device permissions through your operating system settings and opt out of non-essential promotional communications at any time.
Regional rights
Depending on your location, you may have additional rights relating to portability, objection, restriction, or appeal.
07
Children
HeyKira is not intended for children under the age required by applicable law to consent independently to data processing. If you believe a child has provided personal information without proper authorization, contact us so we can review and take appropriate action.
08
Policy Updates
We may revise this Privacy Policy from time to time. If we make material changes, we may provide notice through the app, website, web experience, or other appropriate channels. The version displayed on this page reflects the effective date shown at the top.
09
Contact Us
For privacy questions, access requests, or deletion requests, contact:
support@heykira.meYou may also reach out through the official support channel made available within the HeyKira app or website.