Use the original store account
Sign in to the App Store or Google Play with the account that completed the purchase.
01
Account and sign-in
If you cannot sign in, confirm that you are using the same sign-in method and email address you originally used for your HeyKira account. You can reset a forgotten password from the sign-in screen.
If you are already signed in and want to update your password, open your profile settings and choose Change Password. Contact us if you no longer have access to your account email.
02
Restore purchases
Open the VIP page
Open HeyKira, go to the VIP purchase page, and tap Restore.
Still missing a purchase?
Email us with your account email, platform, and store order information. Do not include complete payment details.
03
Manage subscriptions
HeyKira subscriptions are managed by the store where you made the purchase. Uninstalling HeyKira or deleting your HeyKira account does not cancel an active subscription.
04
Refund requests
Purchase eligibility and refund decisions are handled under the rules of the App Store or Google Play. Use the official store support page for the account that completed the purchase.
05
Delete your account
In HeyKira, open your profile settings and select Delete Account. Review the information shown, enter the requested confirmation, and submit the deletion request.
Account deletion is permanent and may remove your profile and related personal account data where legally permitted. Cancel any App Store or Google Play subscription separately before deleting your account.
06
Privacy and data requests
For questions about your information, access or correction requests, and privacy-related deletion requests, read our Privacy Policy or contact us at support@heykira.me .
07
Still need help?
HeyKira Support
Tell us what happened.
Share your account email, device platform, app version, and any screenshots that help explain the issue.